Returns

Return/ size exchange:


You may change your mind within 14 days of receiving your order. Return of purchase is feasible only in cases when appearance of item, consumer properties, items original packaging and marking has been retained.


You can exchange your item for a different size or get back paid expenses (except shipping costs).


You just have to send an e-mail to zibstore@zib.lv, state your order number and reasons for return and complete Return form (it should be attached to your order) and add to your returning parcel and send it back to ZIB* workshop. Please use only the post service and mark this parcel as "gift" to fasten up the return process. 


The postage expenses of items being exchanged or returned shall be borne by the customer!



If you chose a refund the transfer will be made to the account from which the payment was made. Refund is usually made within 30 days. 


If the item is damaged: 


You have the rights to refuse ordered purchase if it has industrial defect or garment has changed its colour or shape after carefull washing (that has been done according to our instructions). In this case we do a fully refund. 


Due to hygiene reasons, we do not offer any returns on underwear products.


Our return address:


Krisjana Valdemara street 4 -13, Riga, LV-1010, Latvia 

E-mail: zibstore@zib.lv 

Phone: +371 27529033